Customer Relation Management System CRM360.PK

Customer relationship management (CRM) is a collection of processes, techniques, and technology that businesses use to monitor and evaluate customer experiences and data over the course of their relationship with them. customer relationship management systems collect data from customers through several platforms, or points of touch, with the company, such as the company's website, phone, live chat, direct mail, marketing materials, and social media. The aim is to strengthen customer service relationships, encourage customer retention, and increase revenue